Privacy Policy Page

Privacy Policy

Effective Date: 1st August 2025

Eloica (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.eloica.com or use our services (the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.


1. Information We Collect

a. Personal Information

When you use our platform, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment processors)

  • Account login credentials

b. Non-Personal Information

We may also collect non-personal data such as:

  • Browser type and version

  • IP address

  • Device type

  • Operating system

  • Site usage data (pages visited, time on site, etc.)


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process transactions and deliver products/services

  • To create and manage your account

  • To provide customer support

  • To send transactional and promotional emails (you can opt out anytime)

  • To improve our website and services

  • To prevent fraud and ensure security


3. How We Share Your Information

We do not sell your personal information.


4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember your preferences

  • Analyze site traffic

  • Improve the user experience

You can manage cookie preferences through your browser settings.


5. Data Security

We take reasonable measures to protect your data:

  • SSL encryption on all transactions

  • Secure servers and access controls

  • Use of trusted third-party payment gateways

However, no method of transmission over the internet is 100% secure.


6. Your Rights and Choices

Depending on your location (e.g. EU or California), you may have rights including:

  • Accessing your personal data

  • Requesting correction or deletion

  • Opting out of marketing emails

  • Withdrawing consent for data processing

To exercise any rights, contact us at [your support email].


7. Data Retention

We retain your data as long as your account is active or as needed to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

You can request account or data deletion anytime by contacting us.


8. Third-Party Links

Our platform may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.


9. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect data from children.


10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new version on our site with an updated "Effective Date."


11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Phone number: +256787856909

Welcome to Eloica Uganda, your ultimate online shopping destination!
We offer a reliable, affordable, and convenient way to get everything you need delivered straight to your doorstep, anywhere in Uganda. From the latest electronics and smartphones to fashion, daily groceries, and home essentials, we make online shopping easy, secure, and enjoyable.

Discover Amazing Deals on Phones and Tablets
Looking for a phone upgrade? Explore the newest phones and tablets from top brands like Samsung, Infinix, Tecno, and Apple. Whether you prefer premium smartphones, budget-friendly Androids, or reliable iPads for work or school, we have something for everyone. Don't forget to check out our essential accessories, including chargers, power banks, earphones, and phone cases.

Enhance Your Life with Quality Electronics
Upgrade your entertainment and boost your productivity with our wide selection of electronics Find flat-screen TVs, home theater systems, laptops, speakers, smartwatches, and all your favorite gadgets. Setting up a home office? We have desktop computers, routers, printers, and everything else you need to stay connected and efficient.

Style and Comfort for Every Home
Your home deserves the best. Browse our home and living section for air conditioners, storage solutions, kitchen appliances, cleaning equipment, and more. Whether you're furnishing a new house or simply upgrading, you'll find exactly what you're looking for to enhance your comfort, style, and savings.

Skip the Lines! Order Your Groceries Online
Save time and get all your groceries delivered with just a few clicks. Our grocery section is always stocked with quality brands you trust, from staple foods like rice and maize flour to snacks, drinks, toiletries, and household supplies. Enjoy fresh products, great prices, and fast delivery, so you can focus on what matters most.

Baby Products Made Simple
Shopping for your little one has never been easier. Our baby products range includes diapers, formula, toys, clothes, wipes, and more. Whether you're a new parent or restocking essentials, we help you find everything you need for every stage of growth, with trusted brands at affordable prices, delivered right to your door.

Why Ugandans Choose Eloica
Huge Selection: Thousands of products across various categories.
Affordable Prices: Enjoy daily deals, flash sales, and exclusive discounts.
Fast Delivery: We deliver across Uganda, from Kampala and beyond.
Flexible Payments: Pay securely with JPay on delivery or Pre-pay with MTN mobile money, Airtel money or bank card.
Peace of Mind:Shop safely on our secure platform with authentic products.
Start shopping now on Eloica Uganda and experience the easiest way to get quality products at great prices without leaving your home.

FAQs – Shopping on Eloica Uganda
1. How do I place an order?
It's easy! Simply browse our website, add items to your cart, and follow the steps at checkout or call us on 0200804020 or WhatsApp us on 0200804010

2. What are the payment options?
We accept JPay on Delivery or Pre-payment with MTN mobile money, Airtel money and debit/credit cards for your convenience.

3. How long will delivery take?
Delivery time varies by location, but most orders within Kampala are delivered within 1–3 business days.

4. Can I return an item if I’m not satisfied?
Yes, we have a hassle-free return and refund policy. You can initiate a return within 7 days for eligible items if you receive a wrong, damaged, or defective..

5. Is Eloica safe to shop on?
Absolutely. We use secure technology to protect your personal information and partner only with verified sellers to ensure product quality and authenticity.

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