Cancellation & Refund Policy
Last updated: January 2025
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Free Cancellation Before Dispatch
Cancel any order at no cost before it is assigned to a rider. Contact us immediately via WhatsApp or phone.
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Cancellation After Dispatch
Once a rider has been assigned, cancellation may incur a partial delivery fee. We will assess each case individually.
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Refund Processing
Approved refunds for mobile money payments are processed within 3–5 business days back to your original payment number.
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Wrong or Damaged Items
If you receive a wrong or damaged item, contact us within 24 hours with your order number and a photo. We will arrange a replacement or full refund.
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Perishable Items
We do not accept returns on fresh produce or perishables unless they are damaged, spoiled, or incorrect at the time of delivery.
Need to cancel or report an issue?
Contact us as soon as possible for the fastest resolution.
Contact Support