Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect your name, phone number, delivery address, and order history when you place an order. If you create an account, we also store your login credentials securely. We do not collect payment card information — all mobile money payments are processed directly by YO Payments.
2. How We Use Your Information
We use your information to process and deliver your orders, send order confirmations and delivery updates via SMS, improve our service and platform, and contact you about promotions (only with your consent).
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We share your delivery address and phone number with our riders solely to fulfil your delivery. We use YO Payments for mobile money processing — their privacy policy applies to payment transactions.
4. Data Security
Your data is stored securely on our servers. We use industry-standard encryption for data transmission. Access to personal data is restricted to authorised staff only.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@eloica.com. We will respond within 7 business days.
6. Cookies
Our website uses minimal session cookies necessary for cart functionality and login state. We do not use advertising or tracking cookies.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via SMS or a notice on our website.
8. Contact
For privacy concerns, contact us at support@eloica.com or +256 200 000 000.